WHAT IS AN ONLINE COURSE?

An online course consists of videos and downloads to enable you to learn new skills, improve old ones. and for Level 3 receive my feedback. All my online courses (workshops) are stored on a specialist teaching website called Ruzuku. Each course is in it’s own private classroom that only people that have registered for the course can access. All videos are pre-recorded and you can watch them at your convenience. All my courses have lifetime access (as long as I own and manage them)

IS THERE TUTOR HELP AVAILABLE?

The price of each course reflects the amount of content and the level of tutor interaction;

The Level 1 courses are designed to be self-contained with all the information you need. The Level 2 and 3 students have the opportunity to ask questions by email but I do not critique work. Level 3 students have the opportunity to have their own Personal Portfolio as an add-on where I critique their work and discuss their progress.

HOW DO I JOIN A COURSE?

At the very top of the each course page there are buttons for you to click to pay for your course. Clicking this will take you to the Ruzuku platform and payment will be taken securely by credit card or Paypal. The Ruzuku platform is where all the courses are kept. My website is just a ‘sales page’.

WHAT HAPPENS NEXT?

Once you have paid you will be asked to create a Ruzuku account with a password. Note that this will also happen if your first course to purchase, you do not have to create a new account for each course, they will all be under your personal profile.  .

WHERE CAN I FIND MY COURSE?

When you enter the site at the top you will see My Leaning Library. If you click on that you will get a list of your courses. Click on the course name to enter that course. If you have any technical problems click on the SUPPORT for Ruzuku support help-desk

CAN I DOWNLOAD THE VIDEOS?

No, you cannot download the videos but you do have lifetime* access to them

WHAT INTERNET CONNECTION WILL I NEED?

To get the most out of the class you need to have a high speed internet connection and newer computer or mobile device that is equipped to stream video off of the internet.

Level 3 participants have ‘live’ participation in the form of Webinars/Zoom meetings but they will receive information about how to access that.

I LIVE OUTSIDE OF THE EU, CAN I STILL JOIN A COURSE?

YES!  I would love to have you. I have people signed up from all over the world. The payment from your currency will convert to GDP The Level 3 ‘live’ sessions are recorded if your timezone prevents you attending.

DO I NEED TO BE AT THE COMPUTER AT A CERTAIN TIME TO SEE A LESSON?

No. None of my videos are live. If there is anything happening like a Webinar/Zoom meetng (level 3) will be announced in the course.

WHAT IS A ‘GALLERY’ ?

I realise not everyone is on Facebook and so I wanted to provide a place for you to feel free to share your work with others in the course. All Level 1 participants are invited to post images in the ’Gallery Forum’ this is essentially a free ‘course’ where all Level 1 students are invited to show their work. There is no obligation to do so! Level 2/3 students have areas with each activity where they can post images and join in discussions.

AM I ALLOWED TO SHARE MY LOGIN AND PASSWORD WITH FRIENDS?

No. I have priced my courses very reasonably and I have worked very hard to give you a beautiful and inspiring course full of content. I would love to have your friends join us the proper way by registering.

AM I ALLOWED TO USE YOUR CONTENT FOR MY OWN TEACHING?

No. It is my intellectual property built from over 40 years as an artist and 30 as a teacher.

CAN I SHARE IMAGES & TECHNIQUES FROM COURSES?

You are more that welcome to share images of YOUR work on social media but please do not share, cope or distribute any of the course content. Also, if you create work that is clearly based on my demonstration pieces do not attempt to sell it as ‘yours’. More details about my intellectual property rights can be found in the Terms and Conditions

USING STUDENTS WORK FOR PROMOTIONAL MATERIAL;

I do need to promote my courses, and celebrate your success! I tend to create a ‘collage’ as examples for social media, small pieces, nothing with names on. Anything ‘full page’ I credit the artist.  Students are asked to give their permission on enrolling.

WHAT IF I GET BEHIND, WIILL I BE ABLE TO CATCH UP?

Yes! All videos are pre-recorded and available to watch, and re-watch at your convenience. For scheduled courses I am only available during the schedule of the course.

AM I ABLE TO WATCH THE VIDEOS FROM MY IPAD/Tablet/Mobile?

Yes, my videos are compatible with all devices. Please do test out different browsers if you have any issues. Safari is default on an iPad, but you can also download Chrome and run as well. Chrome is actually the better browser for a lot of people.

HELP! I CANNOT GET THE VIDEO’S TO PLAY.

If you’re having difficulty watching the videos try these tips:

1. Close down any open applications and exit out of any extra windows in your browser. These all take up memory on your device and cannot effect the ability to play video smoothly. 
2. Refresh the page.
3. Restart your device if you have not today.
4. Make sure your device is updated. (including the operating system and browser)
5. Try a different browser.  My videos have been verified working with:
6. Firefox (Windows and Mac)
7. Internet Explorer (Windows)
8. Google Chrome (Windows, Mac and Android [4.1.2] tablet)
9. Safari (Mac, iPad and iPhone)

*I cannot guarantee that our videos will play on your device. There are too many variations in each persons scenario.

DO YOU OFFER REFUNDS?

I do not offer refunds for Level 1 courses as the course descriptions give a very full account of the content, but in the unlikely event you have booked a course that is not right for you let me know BEFORE you start accessing the content. With Level 2 and 3 courses if you feel they are not right for you I will refund you within a week of your booking/the course starting, (less an admin fee) or a full credit towards another class.

If your class has not started please email me sally@sallyhirst.co.uk to discuss.

*lifetime means as long as I am able to communicate, or as long as the platform is in existence.